TL Marketing

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Privacy Policy

1. Introduction

TL Marketing (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

2. Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment providers)
  • Order history
  • IP address and browser data
  • Communications submitted through contact forms

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Send order updates
  • Improve our website and services
  • Prevent fraud
  • Comply with legal obligations

We do not sell or rent your personal information.

4. Payment Information

All payment transactions are processed through secure third-party payment providers. TL Marketing does not store full credit card details.

5. International Customers

As we sell internationally, your information may be processed outside New Zealand by payment gateways or service providers. We take reasonable steps to ensure your data is handled securely.

6. Cookies

Our website uses cookies to:

  • Improve user experience
  • Enable shopping cart functionality
  • Analyse website traffic

You may disable cookies in your browser settings.

7. Data Security

We take reasonable technical and organisational measures to protect your information from misuse, loss, or unauthorised access.

8. Your Rights

Under New Zealand law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information

To make a request, contact us at:
info@tlmarketing.co.nz

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website constitutes acceptance of any changes.

📄 REFUND POLICY

1. Change of Mind

We do not offer refunds for change of mind unless required under New Zealand consumer law.

2. Faulty or Damaged Products

If your product arrives damaged or faulty:

  • Contact us within 7 days of delivery
  • Provide photos and order number

We may offer:

  • Replacement
  • Repair
  • Refund

In accordance with the Consumer Guarantees Act 1993.

3. International Orders

For international orders:

  • Customers are responsible for return shipping costs unless the product is faulty.
  • Customs duties and import taxes are non-refundable.

4. Non-Returnable Items

We may refuse returns if:

  • Product has been used
  • Product is not in original condition
  • Return request is outside reasonable timeframe

📄 SHIPPING POLICY

1. Shipping Locations

We ship within New Zealand and to selected international destinations.

We do not currently ship to Samoa.

2. Processing Time

Orders are processed within 1–3 business days.

Processing times may vary during peak periods.

3. Delivery Timeframes

Delivery times are estimates only and depend on destination and courier services.

We are not responsible for courier delays once an item has been dispatched.

4. International Shipping

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Local clearance fees

TL Marketing is not responsible for delays caused by customs authorities.

5. Incorrect Addresses

Customers are responsible for providing accurate shipping details. We are not liable for delivery issues due to incorrect addresses.